Our masks are made in India at the same factory that we have been using for years to produce our medical scrubs. The masks are shipped via Fedex or USPS from our warehouse in Huntsville, AL :) Once shipped, it takes anywhere from 2-5 business days to receive your order.
So this is where we will go on a rant. We have seen a lot of companies market thin 100% cotton masks that are very "breathable". Let's keep in mind why we are all wearing masks to begin with - it is to filter out particulates and keep us, our loved ones and the community around us safe.
Being a medical scrubs brand at heart, we design products for the healthcare community. The outer layer in our masks is constructed from the same fabric we use in our scrubs, a proprietary 200 GSM Poly/Viscose/Spandex fabric. This fabric is water resistant which helps keep droplets (sneezes) out. It is also treated with antimicrobial, which essentially prevents the growth of bacteria, mold & mildew that may cause unpleasant odors, discoloration or deterioration of the fabric.
The inner layer is constructed from a 200gsm 100% cotton fabric. We include 3 replaceable PM2.5 Filters made from melt-blown polypropylene offering 95% Bacterial Filtration Efficiency (BFE) and 95% Particulate Filtration Efficiency (PFE) measurement at 0.1 microns.
So anytime you are wearing a mask that filters out >95% of particulates, it will take some getting used to :)
A regular metal wire would corrode in repeated washes so we decided to use a commercial grade aluminum wire encased in a plastic covering. We also cover the corners of the wire with medical tape so the edges of the wire don't tear through the fabric :)
The bendable nose wire can be used to help seal the mask thus eliminating air traveling upwards and fogging your glasses.
Each mask comes with 3 replaceable PM2.5 Filters offering 95% BFE (Bacterial Filtration Efficiency). The BFE 95% filter is made of melt-blown polypropylene and thus is not washable as the meltblown fabric loses its effectiveness even after one wash. We recommend changing them out once every 3-4 days or whenever you feel it's tougher to draw a breath.
While the masks are machine washable, we always recommend handwashing and air drying any garment as it increases the longevity. This way you don't have to come back and spend more money on masks as machines are rougher on garments than hand washing. We recommend washing them on cold.
As mentioned above, the filters are not washable as the meltblown fabric loses its effectiveness even after one wash. We recommend changing them out once every 3-4 days or whenever you feel it's tougher to draw a breath.
Yes! We offer pre built 5 mask variety packs OR you can simply select 5 individual masks, there is no difference in price :) If ordering one of the variety packs, please make sure the default packs option is set to "Single" as the 5 mask variety pack is already setup as 5 masks.
We charge $3.50 total for between 1-4 masks. If you order a 5 pack, the shipping fee will be $5. Why is that? It's because we use a shipping partner and warehouses charge what's called a pick and pack fee. The more skus (items), higher the fee they charge us as workers need to walk to different areas to pick up different colors :)
It's simple. You decide how often you want scrubs delivered and that is what we will do! Select 4 scrubs to be delivered once every 6 months or select just 1 pair of scrubs to be delivered every 2 months. You're in control - Cancel anytime online (no phone calls required)!
Absolutely not and we personally HATE companies that require you to call to cancel. Who has the time?!
There is a reason this is the second question on our FAQ's. Unlike other subscription brands who would hide this question waaay below in the FAQ's, we like to lead with how easy it is to cancel.
To cancel your subscription sign into your account and click on Manage Subscriptions. Next to each product you want to cancel, click "Edit". Then, on the individual product's page, click "Cancel" under the product's name. Simple!
You can add or remove products, change the upcoming Send Date of your shipment, and adjust how often your ScrubScription™ ships over at your Profile page. Just click on the section you'd like to change and take it from there.
No worries! If your order was processed reach out to us ASAP and we will attempt to stop the package from going out.
The reason we might be unable to stop it is because we work with a 3rd party fulfillment center and once the order goes into their system, its tough to cancel it as it hinders their workflow process.
In that case, simply wait to receive your order and then initiate a return. We will refund your order in full once we receive your package back. Remember return shipping is always free!
Yes! We will send an email reminder 3 days prior to your next shipment. You can log into your account and adjust or cancel deliveries as you please!
No worries! The resason that no account is showing up under your email is because after an order is placed, we send a verification email in addition to the order confirmation email.
If the link in the verification is not clicked, an account is not registered in our system.
In that case simply send us an email and we will fix it. In fact we have pre-written an email below that you can just copy and send to us :) (Feel free to edit it)
Hello, I love the scrubs I have received and you guys are the best but I am trying to login into my account and it says no account found. Can you please resend me the verification link? Thanks!
We hate to see you go! You can cancel your ScrubScription™ on Your Details page of your Profile by clicking "Cancel Plan" on the bottom-left of the screen.
Don't love what you received? No problem! We offer unlimited exchanges for all products except masks and filters with free shipping. Also we gladly accept returns for any reason within 30 days of your original purchase.
Items must be unworn and unwashed.
Refunds for returned items will be made to the original payment method used for purchase within 7-10 days of us receiving your returned items. (it may take your bank additional time to process the refund.)
Due to COVID-19 safety, masks and filters are not eligible for refund or exchanges as mentioned on our product page.
Here is a detailed guide on initiating exchanges & returns.
Well we do of course! Return shipping is on the house :)
If you paid a shipping fee of $5, then you will be refunded your full amount minus the $5. We do not charge any restocking fees and don't really understand why other companies do that.
Orders shipped within the US typically take 3-5 business days. Once every order is shipped, we send you and email with all the tracking stuff.
We accept Visa, MasterCard, American Express, and Discover. However, we do not accept PayPal or prepaid cards at this time.
You bet! We're just getting started. If you would like to request a certain color, send us an email at hey@wearmandala,com so our design team can take your suggestion into consideration.
At this point you can only get Mandala scrubs from our website. We will never sell through other retailers or wholesale our product to 3rd party stores. It goes against our ethos of maintaining low margins.
EquaTek™ is our awesome proprietary technology that repels all water based spills & stains while inhibiting bacterial growth. It is applied at the yarn level, unlike traditional coated stain resistant solutions. This creates a lasting effect, while maintaining the natural softness of the fabric.
Our technology infused clothing is designed to withstand all water based liquids such as wine, juice, coffee, soy sauce, and many more. It is important to remember that oil-based liquids are not as easily repelled, although they will wash out easier than conventional fabrics. Our fabrics are not waterproof. They are water resistant. This allows the garments to absorb water when submerged for washing.
Nope! Our scrubs have been tested to perform for the life of the garment. Prior to launching we underwent rigorous testing by the world’s best testing agencies. Our technology lasts over 80+ washes.